Memberships

Activation: Memberships are active immediately and billed according to the selected payment plan (monthly, semi-annually, or annually). Payments are automatically charged on the same day of your billing cycle as your initial signup date.

Membership Structure: Memberships must consist only of guardians and their legal dependents. All siblings must be included under the same membership to ensure proper enrollment and compliance. Management may request additional verification.

Payment Methods: All memberships must be paid online. We do not accept cash payments. Please note that our gift cards cannot be used for membership payments, as they operate on a different system.

Duplicate Account Compliance: Memberships are reviewed to ensure no duplicate accounts with prior balances exist. If a duplicate is found, management will notify the account holder, allowing 15 days for payment before termination of the new membership.

12-Month Commitment: Ruff House requires a minimum 12-month commitment. Upgrades are allowed during this period, but downgrades are only possible after completing the commitment. After 12 months, memberships continue as per the chosen payment plan.

Cancellation/Suspension: Memberships can be canceled online with a fee. To avoid the fee after fulfilling the commitment, email Memberships@ruffhousefec.com at least 15 days before the next payment. Memberships can be suspended for up to three months, with longer durations possible under reasonable circumstances.

Past Due Fee: A $10 reinstatement fee applies if a membership is past due and renewed within 30 days. After 30 days, a $50 late fee applies.

Access and Event Exclusions: Memberships are valid every day Ruff House is open, except during private closures and to participate in special events. Private closures occur when the park is rented out or closed for holidays, with dates posted on our website in advance. Special events, like Kids Night Out, offer member discounts. Members can be in the building during regular open hours even if special events overlap, but cannot participate in event activities without registration.

Visit Policy: Members can enjoy unlimited daily visits during our open hours. In rare cases, we may implement time limits during exceptionally busy times to ensure a quality experience for all guests.

Buddy Passes: Each membership includes one free "Buddy Pass" per month. Additional passes are available for $10 each. Note that any individual may only be brought as a buddy once every 12 months.

Lockers: Available to members only. Members must provide their own lock and use only their rented locker. Ruff House is not responsible for lost or stolen items. Notify us 15 days before your next payment to cancel locker rental. Locker payments that are two weeks overdue will result in lock removal and item disposal at the member's expense. Lockers cannot store unlawful or hazardous materials.

Drop-Off Policy: Ruff House is not a licensed childcare center and does not supervise children beyond general safety and rule enforcement. Children must be old enough to stay home alone. Guardians must remain reachable by phone, and guests must follow all rules. Drop-off privileges may be revoked in accordance with our drop-off guidelines. For more information, please view our complete Drop-Off Policy here.

Liability Waiver: Participation in activities at Ruff House involves inherent risks. By using our facilities, you agree to our liability waiver, which is available on our website and must be signed before participation.

Dispute Charge Policy: Members are responsible for any reprocessed membership fees and dispute fees resulting from chargebacks.

Contact Information:
For inquiries or assistance, please contact us at:

EMAIL: Memberships@ruffhousefec.com
PHONE: (402) 721-1032
Website: ruffhousefec.com

Amendments Clause: Ruff House reserves the right to update these terms and conditions at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of the updated terms.